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Cabell 911 honors top employees

Apr. 24, 2013 @ 12:00 AM

HUNTINGTON -- Cabell County 911 used National Telecommunicators Week as reason to honor its office manager, one of its dispatchers and two supervisors, along with a county commissioner hailed as supporting the agency, according to agency Director Mike Davis.

Officials presented the awards Friday during a picnic at the agency's headquarters. It ended a weeklong celebration held each year to recognize and appreciate the work of telecommunicators, who take emergency calls each day and dispatch crews to respond to every call.

Those honored at Friday's ceremony were Office Manager Terry Fink, Cabell County Commission President Nancy Cartmill and Dispatcher Lovevona Chastain, along with supervisors Capt. Dan Marcum and Lt. Danielle Arthur

Fink received the agency's Robbie Brown Memorial Award, an honor given each year in remembrance of one of the agency's original dispatchers who died shortly after retirement. Davis said Fink's positive spirit helps the agency operate each day.

"She's always there for everybody," he said. "She's a problem solver, she's a cheerleader and she always supports anything and everything they do. ... She puts in a lot of effort over and beyond what she is required to do."

Cartmill, who also chairs the Cabell County 911 Advisory Board, received the Silent Hero Award. Davis cited her never ending support for his agency, but also complimented her willingness to attend a state, 911 conference a few weeks ago in Parkersburg, W.Va.

"I don't know if anyone has had one of their commissioners attend," he said. "She attended the classes, got a better feel for what the dispatchers do and what's going on in the state's 911 community."

Chastain was named Dispatcher of the Year. She was nominated by her fellow dispatchers and confirmed by the agency's senior staff. Davis mentioned her empathic attitude and willingness to embrace change.

"She is one of those people that if you had a room full of them, your organization would run very smoothly," he said.

Marcum and Arthur tied for supervisor of the year. Marcum is the agency's senior captain. He runs day shift and does so in an efficient manner as his veteran dispatchers are forced to deal with additional events due to the busyness of day versus night, Davis said.

"He is a steady hand running our shift," the director added

Arthur is a newer supervisor and assists on evening shift. Davis complimented her ability to work with the agency's younger dispatchers.

"She both relates to them and handles their issues quite well," she said. "She is a really good compass for the rest of the crew."

Cabell County 911 has a staff of 29 dispatchers stationed at its center, located in the 100 block of Gallaher Street in Huntington.

Follow Curtis Johnson via Twitter @curtisjohnsonHD and http://facebook.com/curtisjohnsonHD.