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Business briefs

Jul. 14, 2013 @ 09:07 AM

Etech deploys software for top US bank

Etech Global Services, a leading business process outsourcer and technology provider which has offices in Huntington, has deployed its ICE platform on one of the top 10 U.S. bank's website as part of their "Natural Language Help" initiative.

Customers at the bank, of which the name was not released for security purposes, can now escalate an email to the bank for further information when they are unnable able to find answers to questions through the standard self-service channel. The bank expects the new ICE software to improve customers' online experience, to boost customer acquisition and improve overall retention rates.

The ICE platform had to be thoroughly vetted over a six-month period to meet the stringent standards of the banking industry. Critical to meeting these requirements was a partnership with Amazon.com for use of their data centers on the east coast with back-up capacity on the west coast for failover.

"Amazon.com has provided us with a secure, compliant and extremely scalable environment that will allow us to grow the ICE platform to support the needs of any size customer. We saw an immediate boost in performance and now have access to the resources of the world's most flexible and powerful data center," Mize said in the release.

As an early external customer for the ICE platform, the bank deployment has demonstrated the quality development and high standards followed by Etech as well as showing how easy the product is to use.

Etech Global Services acquired Global Contact Services' (GCS) assets in Huntington in May 2013.

Savannah's gets Award of Excellence

HUNTINGTON -- Savannah's Restaurant, at 1208 6th Ave., in Huntington has received the 2013 Wine Spectator Magazine Award of Excellence for the restaurant's wine list and Chef Matt Parkins' new American cuisine.

The Wine Spectator Restaurant Awards Program recognizes the nation's best Restaurants for wine lovers. The Award of Excellence is awarded to restaurants that offer a well chosen selection of quality wines with a thematic match to the menu in both price and style.

Savannah's features over 300 wines from around the world with an emphasis on wines from California and France. More than 30 wines are available by the glass. The Wine Spectator classifies Savannah's wine prices as "inexpensive," and notes the restaurant enjoys a Five Star average customer rating. Savannah's has received the Wine Spectator Award of Excellence every year since 1999.

Savannah's award is published in the Aug. 31 issue of Wine Spectator Magazine. Savannah's award-winning wine list and menu are available online at www.savannahsmenu.com.

You can also follow Savannah's on Twitter at www.Twitter.com/SavannahsBistro and on Facebook at Savannahs Restaurant Huntington WV.