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Great Outdoors Marine achieves Marine FIve Star Dealership Certification

Sep. 01, 2013 @ 12:11 AM

LAVALETTE -- The Great Outdoors Marine has achieved Marine Five Star Dealership Certification for the second year. Marine Five Star Dealership Certification is an industry standards program developed in a cooperative effort by boat manufacturers, dealers and engine builders, as part of an industry-wide effort to develop programs focused on delivering an excellent boating experience.

The program provides dealers with a set of criteria designed to create continuous improvement across all departments and, in turn, develop processes for meeting and exceeding customer expectations. The dealer has to meet certification criteria in the areas of customer satisfaction, employee satisfaction, training, and development, maintaining a superior facility and having consistent processes in all departments (sales, service, parts, and follow-up).

Learn more about the dealership at www.thegreatoutdoorsmarine.com.

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