Officials warn of power bill scam
HUNTINGTON -- An employee at an area business said the public should be aware of a potential scam after her office was targeted this week.
The woman, who asked not to be identified, said someone called her business posing as a representative of Appalachian Power and advised she needed to pay the AEP bill or face a service shut-off. She said she was given what sounded like legitimate payment options and other information, but was wary of the call and instead reported it to police and AEP.
Appalachian Power spokesman Phil Moye said he has been alerted to several customers who have advised of scammers posing as AEP employees and asking for them to pay their bill with a prepaid debit card or have their service cut off.
Moye said AEP employees always carry complete photo identification and will never ask for payment in cash or prepaid debit card.
"We do disconnect customers for non-payment, but there is a notification process associated with that," Moye said. "We placed a scam alert on appalachianpower.com asking customers to do what this lady did -- call us to report it and verify their account status."
Moye said customers who get suspicious, urgent, demanding phone calls asking for immediate payment should call Appalachian Power at 800-982-4237.
Follow H-D reporter Beth Hendricks on Facebook or Twitter @BethHendricksHD.
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