Editorial: State's use of digital technology wins praise
Initiatives under way in West Virginia's state government have received plaudits from a group measuring how effectively states use digital technology.
The Center for Digital Government gave the state a grade of A-minus based on a survey conducted last spring of states' use of digital technology to serve their citizens better and streamline operations. West Virginia was one of the top eight states in the nation, according to the findings, and improved on a grade of B in a similar survey two years ago. Ohio also got an A-minus and Kentucky scored a B-plus.
The Center for Digital Government specifically cited two West Virginia initiatives.
One was the Delinquent Citation Collection System, which is a partnership between the state tax department and local governments to recover unpaid traffic fees. The web-based application helped recover $180,000 in delinquent fees for 58 West Virginia cities in 2011. The system is expected to be fully implemented statewide in two years.
Also cited was an in-progress comprehensive modernization of the state classification and compensation plan. The Department of Personnel, working with an outside contractor, has obtained more than 17,000 employee questionnaires on current responsibilities and qualifications, with a website and call center playing key roles in aiding participation.
This recognition, along with a report earlier this year praising West Virginia's progress in making state budgeting and spending information available online, suggests the state's Office of Technology and other departments are making solid strides in putting technology to good use.