Order lifted for approximately 39,000 customers
The “do not use” water order has been lifted for areas near Alum Creek and Upper Falls as of 6:30 p.m. Tuesday, according to a release from West Virginia American Water.
The ban was lifted for the George Washington area around South Hills around 4 p.m.
The order has now been lifted for approximately 39,000 customers, according to the utility.
Around noon, the George Washington zone had been shown as blue on the company’s website map, but the utility said that designation was made prematurely. However, the W.Va. Bureau of Public Health has confirmed that if you began flushing your home when you noticed this map update or have already flushed your home, you do not need to repeat the process, according to the release.
Zones have been opened as far west as between St. Albans and Dunbar, approximately 15 to 20 miles east of Culloden.
Earlier zones included areas of Edgewood, North Charleston, West Side, Sissonville Drive, Big Chimney, parts of South Charleston, Kanawha City and downtown Charleston.
Company and state officials directed customers to an interactive map at www.westvirginiaamwater.com and a 24-hour, 7-day-a-week phone line, 855-390-4569, for zone-by-zone updates as to when flushing protocols could begin. All other questions should be directed to our Customer Service Center at 1-800-685-8660.
Once a zone is cleared for flushing, West Virginia American Water advised customers to open all hot water taps in their home for 15 minutes, including those in bathrooms, kitchens and other areas within the structure. That should be followed by the same course of action for cold water taps.
Customers then are provided specific instructions for flushing outdoor faucets and appliances, such as ice makers, dishwashers, washing machines, humidifiers and other items including baby formula and drinks made during the do-not-use advisory.